We value your experience with us and take great pride in the quality and craftsmanship of each and every product we offer our clients. Most importantly we value you as our customer. If you are not satisfied with your purchase, you may return the item(s) within 15 days of receiving the order. In efforts to adequately accommodate the return with comfort and ease, we require proof of purchase for a timely return. We are committed to making sure our customers are satisfied, are confident with the level of service, and that your return will be handled as smoothly as possible.
Once we get your item(s) back it will be inspected, and either exchanged, you will be issued store credit and or refunded with the original form of payment of the purchase price. Any taxes incurred will be refunded in accordance with state and local laws. Original shipping charges are non-refundable.
If the item is defective or damaged when you receive the item than the return shipping is completely at no charge to our customer upon returning, otherwise if the customer is not satisfied with their order and simply wants to return an item the customer must pay for their own shipping and will be charged a 25% restocking fee, items must be returned within 15 days. Items MUST be returned in its original state the items were sent to the buyer. If the returned items are damaged up to 50% will be refund to the customer and or at the store's discretion store credit maybe issued instead of a refund.
Returns with a gift receipt will be refunded in the form of a Merchandise Credit for the amount on the gift receipt. Cash and check refunds over $100 will be issued as a company check and mailed to you (may take 14 business days).
We do offer a one time price adjustment when an original sales receipt or proof of purchase is presented within 10 days of order delivery or purchase from a store if the price of the product has dropped and or can be found from a reputable store at a lower price, the product however has to be exact in order to get the price matched.
When returning an item, please complete the information on the back of your packing slip, and use the return address label we provide. If no return label is provided please contact customer service at (firstname.lastname@example.org). Please pack your return securely and be sure to ship it via insured US Mail or UPS Ground. Retain your shipping receipt for your records. If a shipping label is created for non-defective return the shipping cost will be charged to the customer.
Should you decide to cancel a return and keep the item after a refund was issued, we reserve the right to charge your credit card in the amount of the refund issued.
Items listed below that are marked and or identified in the list below at the time of purchase will not be refundable, can’t be returned, and unfortunately won’t be given store credit.
- FINAL SALE items
- Clearance Items
- Custom Orders
- Personalized made to order items
- Monogrammed items
- Used/damaged items by the customers
- Items shipped outside of the United States
- Gift Cards
HOW TO PROCESS A RETURN
For your convenience, you can begin by processing your return online. Indicate the reason for return and whether you would like a replacement or merchandise credit. At the end of this process you will be able to print a pre-paid UPS shipping label to bring to a USPS drop-off location. Depending on the reason for return, you may be responsible for return shipping.
Online returns can only be used when you bring your items to a USPS drop-off location. If you would prefer to schedule a USPS pickup, please contact us at 1-888-953-9250 or email@example.com
NEED ADDITIONAL SUPPORT
Please feel free to contact customer service if you have additional questions and or need further support:
Customer Service: 1-888-953-9250